Guided support

Get unstuck.
Keep researching.

Tell us what you are working on and we will route you to the clearest next step—from setup and scoring to billing and account support.

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SnipeDomains SupportGuided issue routing

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Hi—what can we help you with today?

Issue-based routingStart with the problem, not a department

Privacy-consciousNever share passwords or payment details

Email handoffComplex issues can continue with context

What we can help with

Support organized around your task.

Choose the closest topic. You do not need to know the technical name of the issue.

Installation, supported pages, browser permissions, sign-in, and loading issues.

Opportunity scores, factor breakdowns, AI interpretation, and unexpected results.

Plans, subscriptions, access, payments, account changes, and cancellations.

Failed analyses, unavailable features, repeat errors, or anything that blocks research.

Before you send

Useful context helps us understand the issue without asking you to repeat your entire workflow.

What you were trying to do

For example: analyze a domain, sign in, compare a score, or change a plan.

Where it happened

Include the product page or supported research platform—never private credentials.

What you saw instead

Share the exact error text or a screenshot with sensitive information removed.

Email support or use the contact form when your issue needs screenshots or longer context.