This Refund Policy applies to qualifying purchases of SnipeDomains subscriptions. It should be read with the Terms of Service and any checkout terms presented by Paddle.
Who handles payments and refunds
Paddle serves as the payment provider and Merchant of Record for eligible SnipeDomains purchases. Paddle processes checkout, applicable taxes, payment records, subscription transactions, and approved refunds.
You may start a request through the support information connected to your Paddle receipt or by emailing SnipeDomains support. We may review service-related context and coordinate with Paddle where needed.
A cancellation stops a future renewal. A refund reverses an eligible completed charge. Cancelling does not automatically refund the current billing period.
The 30-day initial-purchase guarantee
An initial paid subscription purchase may qualify for a full refund when a complete request is submitted within 30 calendar days of that initial purchase and the request is not excluded below.
Generally eligible
- The first purchase of an eligible paid subscription.
- A complete request submitted within 30 calendar days.
- The order can be identified and verified.
- The account has not materially abused the Services or refund process.
Reviewed individually
- Renewal charges or repeat subscription purchases.
- Requests submitted after the 30-day window.
- Charges already disputed through a bank or payment provider.
- Accounts restricted for abuse, fraud, or serious Terms violations.
Nothing in this policy limits non-waivable refund, cancellation, or cooling-off rights provided by applicable consumer law.
Renewals, cancellation, and plan changes
Automatic renewal
Paid subscriptions renew at the interval shown during checkout unless cancelled before the renewal is processed. Renewal notices and billing details may be provided by Paddle according to checkout terms and applicable law.
Cancellation
You may cancel through the available account or billing workflow, or through the subscription-management route provided by Paddle. Cancellation generally prevents the next renewal while paid access continues until the end of the current billing period.
Renewal refunds
Renewal charges are not part of the initial-purchase guarantee. A renewal refund may be considered when required by law or when the charge resulted from a verified billing error. Contact support promptly after noticing an unexpected renewal.
How to request a refund
Include these details
- The email address associated with the SnipeDomains account.
- The Paddle order, transaction, or receipt reference.
- The purchase date and subscription plan.
- A short explanation of the request, including any billing error.
Do not send complete card numbers, account passwords, authentication codes, or sensitive banking credentials.
Review and payment timing
We or Paddle may verify the order, account, request date, prior refund activity, and relevant service history. Additional information may be requested when needed to confirm eligibility or investigate a billing issue.
When a refund is approved, Paddle processes it to the original payment method when possible. The time for funds to appear depends on the payment method, card network, financial institution, and Paddle processing.
Currency conversion, bank fees, or exchange-rate differences are controlled by financial institutions and may affect the amount displayed after a refund.
Abuse, fraud, and duplicate recovery
A refund may be denied or limited where reasonably necessary to address fraud, repeated purchase-and-refund patterns, use intended to avoid payment, material abuse of the Services, false transaction information, or a serious violation of the Terms.
We do not provide duplicate recovery for the same charge. If you have already opened a chargeback or payment dispute, the matter may need to continue through that process.
Nothing in this section removes rights that cannot legally be limited.
Refund questions
Does cancelling automatically create a refund?
No. Cancellation normally stops a future renewal. A completed charge is refunded only when it qualifies under this policy, checkout terms, or applicable law.
Does the 30-day guarantee apply to renewals?
No. The guarantee applies to an eligible initial subscription purchase. Unexpected renewals should be reported promptly for review.
Where will an approved refund be sent?
Paddle generally returns approved refunds to the original payment method when possible.
How long will the refund take?
Timing varies by payment method and financial institution. Paddle processing and your bank determine when the credit appears.
Can I request a refund after opening a chargeback?
The charge may need to remain within the bank or payment-provider dispute process to avoid duplicate recovery.
Billing and refund support
Email contact@snipedomains.com with your account email and Paddle transaction reference. You may also use the support route included in your Paddle receipt.